Overview of duties
"Ensures guests have a smooth running stay at the hotel
Organises the customer welcome and care provided by his/her team
Manages and motivates the Front Office team in order to provide a high standard of service for customers
Helps meet the department's quantitative and qualitative targets
Implements brand and Group projects and identity features (@ll the keys to the city, service certification for France or A Club etc)"
Main responsibilities
Customer relations
"Welcomes guests and fosters customer loyalty through his/her friendly manner
Develops high quality relationships with guests throughout their stay
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution"
Professional techniques / Production
Takes part in, organises and supervises guest arrivals and departures with the front office teams
Ensures that guest documentation and information is available and up-to-date
Ensures that the pricing policy and internal audit procedures are duly applied
Supervises the management of debtors, group and individual guest invoicing and cash operations
Keeps track of the standard of services delivered, based on guest comments and quality audits
Updates and checks that information in the directory and e-directory is up-to-date
Supervises the standard of customer relations on a daily basis"
Team management
"Develops employees' motivation and team spirit by creating a good working atmosphere
Is involved in recruitment
Integrates and trains employees, providing support for skills development
Applies labour legislation
Ensures that employees are well presented (uniforms, personal hygiene etc)"
Commercial / Sales
"Contributes to synergy within the marketplace by promoting the inter-hotel coordination policy
Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
Ensures the brand and/or Group's loyalty programme is promoted to guests
Motivates and drives the team to attain the department's quantative targets
Is responsive in implementing the sales priorities for the day, as initiated by the Front Office Manager"
Management and administration
"Ensures that invoicing and cash operations procedures are respected in line with internal audit reference guidelines
Helps update dashboard charts (revenue, occupancy rates, average room rates, activity forecasts, headcount planning, etc)
Ensures security of revenue and money flows
Undertakes any necessary actions in order to recover debt "
Hygiene / Personal safety / Environment
"Ensures that the workplace remains clean and tidy
Applies and ensures application of the hotel's security regulations (in case of fire etc)
Ensures the safety of people and property in the hotel
Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)"
Mercure and its people Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.
Apply to this vacancy
Keahlian dan Keterampilan yang Diinginkan
Level of Education
Others
Areas of study
Hospitality
Professional experiences
1 to 2 years
Languages essential
Bahasa Indonesia (Primary tongue)
Selengkapnya...
Minggu, 19 November 2017
Duty Manager AccorHotels Makassar
Label:
Duty Manager,
Makassar
Staff Administrasi Central Diesel Makassar
Kualifikasi yang dibutuhkan untuk lowongan ini :
- Usia minimal 22 tahun
- Pendidikan minimal lulusan D3
- Mempunyai pengalaman kerja minimal 1 tahun
- Menguasai aplikasi Microsoft Office (min. Excel, Word & Outlook)
- Bisa berbahasa Inggris
- Mampu berbahasa Mandarin (merupakan nilai tambah)
- Memiliki motivasi kerja yang tinggi, kreatif, jujur , disiplin dan bertanggung jawab
- Bersedia ditugaskan ke luar kota / pulau
- Melakukan pencatatan transaksi
- Melakukan koordinasi internal untuk memenuhi kebutuhan pelanggan
- Bekerja sama dengan departemen terkait untuk memastikan kelancaran operasional perusahaan
- Membuat laporan mingguan yang berhubungan dengan transaksi
Central Diesel Inc
Selengkapnya...
Label:
Administrasi,
Makassar
Admin Keuangan Alfamart Makassar
Deskripsi pekerjaan
- Candidate must possess at least Diploma in Economics or equivalent.
- Required language(s):English
- At least 1 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): Microsoft Office, Internet Knowledge, General Administration, Meticulously Analytical, Communication, Can Work in Teams
- Preferably Staff (non-management & non-supervisor) specialized in Finance - General/Cost Accounting or equivalent.
- Can Work in Teams
- Communication
- Meticulously Analytical
Tingkat Senioritas
Tingkat pemula
Industri
Ritel
Jenis Pekerjaan
Penuh waktu
Fungsi Pekerjaan
Teknologi Informasi
PT. Sumber Alfaria Trijaya, Tbk Selengkapnya...
Langganan:
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