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Minggu, 19 November 2017

Duty Manager AccorHotels Makassar


Overview of duties

"Ensures guests have a smooth running stay at the hotel

Organises the customer welcome and care provided by his/her team
Manages and motivates the Front Office team in order to provide a high standard of service for customers
Helps meet the department's quantitative and qualitative targets
Implements brand and Group projects and identity features (@ll the keys to the city, service certification for France or A Club etc)"

Main responsibilities

Customer relations
"Welcomes guests and fosters customer loyalty through his/her friendly manner

Develops high quality relationships with guests throughout their stay
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution"

Professional techniques / Production


Takes part in, organises and supervises guest arrivals and departures with the front office teams
Ensures that guest documentation and information is available and up-to-date

Ensures that the pricing policy and internal audit procedures are duly applied
Supervises the management of debtors, group and individual guest invoicing and cash operations
Keeps track of the standard of services delivered, based on guest comments and quality audits
Updates and checks that information in the directory and e-directory is up-to-date
Supervises the standard of customer relations on a daily basis"

Team management

"Develops employees' motivation and team spirit by creating a good working atmosphere

Is involved in recruitment
Integrates and trains employees, providing support for skills development
Applies labour legislation
Ensures that employees are well presented (uniforms, personal hygiene etc)"

Commercial / Sales

"Contributes to synergy within the marketplace by promoting the inter-hotel coordination policy
Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR

Ensures the brand and/or Group's loyalty programme is promoted to guests
Motivates and drives the team to attain the department's quantative targets
Is responsive in implementing the sales priorities for the day, as initiated by the Front Office Manager"

Management and administration

"Ensures that invoicing and cash operations procedures are respected in line with internal audit reference guidelines

Helps update dashboard charts (revenue, occupancy rates, average room rates, activity forecasts, headcount planning, etc)
Ensures security of revenue and money flows
Undertakes any necessary actions in order to recover debt "

Hygiene / Personal safety / Environment

"Ensures that the workplace remains clean and tidy

Applies and ensures application of the hotel's security regulations (in case of fire etc)
Ensures the safety of people and property in the hotel
Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)"

Mercure and its people Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Apply to this vacancy

Keahlian dan Keterampilan yang Diinginkan
Level of Education

Others

Areas of study

Hospitality

Professional experiences

1 to 2 years

Languages essential

Bahasa Indonesia (Primary tongue)

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